Privacy Policy
Last updated: March 1, 2026
Information we collect
Sub Zero Repairs collects information you provide directly when you request service, fill out our contact form, call our phone lines, or communicate with our technicians. This includes your name, address, email, phone number, Sub-Zero appliance model and serial number, and details about your service needs. We may also automatically collect technical data when you visit our website, including your IP address, browser type, device type, pages visited, and referring URL.
How we use your information
We use your personal information to provide and improve our Sub-Zero repair services, process service requests, schedule appointments, communicate with you about your repair status, send appointment reminders, provide warranty follow-ups, and respond to your questions. We may also use aggregated, non-identifiable data to analyze website performance and improve our service offerings across our Wisconsin service area.
Information sharing
Sub Zero Repairs does not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us with business operations (such as payment processing and scheduling software), but only to the extent necessary for them to perform these services. We may also disclose information when required by law, such as in response to a subpoena or court order.
Data security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security audits. While no data transmission over the internet can be guaranteed 100% secure, we are committed to protecting your information to the highest standards practicable.
Your rights
You have the right to access, correct, or delete the personal information we hold about you. You may opt out of promotional communications at any time by clicking the unsubscribe link in any email or contacting us directly. Wisconsin residents may have additional rights under applicable state privacy laws.
Contact us
If you have questions about this Privacy Policy, contact Sub Zero Repairs at 4717 Hammersley Rd, Madison, WI 53711, by email at info@subzerogrpinc.com, or by phone at (608) 271-0604.